Processing Time

Orders are typically processed within 3–5 business days after payment confirmation and artwork approval. Processing times may vary during busy seasons or for large custom orders.

Shipping

We currently ship within Canada only.

Shipping rates and delivery estimates are calculated at checkout based on:

• location
• order size
• shipping method

Shipping Carriers

We may use trusted carriers including:

• Canada Post
• UPS
• Purolator
• FedEx

Carrier availability may vary depending on destination.

Tracking Information

Once your order has shipped, tracking information will be provided by email when available.

Delivery Times

Delivery times are estimates only and may vary due to:

• weather conditions
• carrier delays
• holidays
• high shipping volumes

Be Proud Line is not responsible for delays caused by shipping carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Be Proud Line is not responsible for orders delayed or lost due to incorrect addresses provided by customers.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Be Proud Line is not responsible for lost or stolen packages.

If your order arrives damaged, please contact us within 7 days of delivery with photos of the issue so we can review and assist you.

Contact Information 

If you have any questions regarding this policy, please contact us using the email above.