Frequently Asked Questions (FAQ)
What custom products do you offer?
We offer a wide range of custom products, including t-shirts, hoodies, jackets, hats, and drinkware such as mugs and bottles. Contact us for specific product inquiries.
How can I place an order?
You can place an order through our website by selecting your desired product, customizing it using our online design tool, and checking out. Alternatively, you can contact us directly for bulk or special orders. You can request a quote via our contact form, email, or call us.
What is the minimum order quantity?
Our minimum order quantity varies depending on the product. Please check the product details on our website or contact us for more information.
How long to receive my order?
The turnaround time depends on the complexity and quantity of your order. Typically, it takes 2-3 weeks for production and shipping. We will provide an estimated delivery date when you place your order.
Can I request a sample?
Yes, you can request a sample to ensure the quality and design meet your expectations. Contact us to request a sample.
What are your payment options?
We accept various payment methods, including credit/debit cards, PayPal, and other methods listed on our website.
Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. Please contact us with your order details to receive a customized quote.
What is your return policy?
Due to the custom nature of our products, all sales are final and non-refundable. However, if there is a defect or error with your order, please contact us ASAP.
How can I contact customer support?
You can reach our customer support team via email at support@beproudline.com or by phone at 416-606-8222 during our office hours, Monday to Friday, 9:00 AM – 5:00 PM.
Do you ship across Canada?
Yes, we ship to all provinces and territories across Canada. Shipping costs and times will be calculated at checkout.